Customer Care and Communication Center
Welcome! Ballyhood International is committed to providing the best customer service. You can find answers to most of your questions below. In the event you can’t find an answer our customer service professionals are available to assist you Monday through Friday 8am – 2pm PST. If you have a question about an order, it is recommended that you email us at:firstname.lastname@example.org. Please make sure your email includes your name and order number.
As part of our commitment to keeping you informed, we will send you various communications about your order, including:
1. Immediately after you place your order, you will receive a ORDER CONFIRMATION via email.
2. Periodically (never more than once a month) we will send you an email with info about new products along with exclusive special offers. NOTE: Customers can request to be removed from such list after receiving the first email. There will be an opt out link that customer can use to remove their email address.
Got Questions? We’ve got answers about our products and policies. Or if you need help ordering online, please call (714) 545-0196 or email us. We will do everything we can to help you feel like part of our family!
We offer safe, secure and convenient online ordering 24 hours a day, seven days a week.
Once we receive your order it will be reviewed and processed once payment is authorized. It is very important that you REVIEW YOUR ORDER DETAILS AND ADVISE IF ANY CHANGES ARE NEEDED!
We accept MasterCard and Visa
We accept Visa and MasterCard for online payment via our secure server. If you prefer to pay by Check or Money Order you can mail it along with a completed order form to:
2261 S. RITCHEY ST.
SANTA ANA, CA 92705
Shipping is included free with purchase to domestic destinations, including the continental United States, Alaska, Hawaii, Puerto Rico, U.S. Territories that are handled by the U.S. Postal Service, and military addresses (APO, FPO). We ship all orders via USPS Priority Mail, 1-3 days to most locations. Requests for optional express shipping such as Federal Express or UPS will be billed to the customers credit card. Please contact us for special shipping requests at the time of purchase.
International orders will be charged the exact freight amount to ship the order. Customers will be emailed the cost estimate, and upon approval from the customer the amount will be added to the customers credit card and the order will be shipped. Please contact us for any shipping costs or estimates required.
All returns must be authorized by Ballyhood International prior to shipping product back us. All unauthorized will be returned at customer’s expense. Customers that are authorized to return product should use the US Post Office with insurance and delivery confirmation, or UPS, or Federal Express, as these carriers provide insurance and tracking options to protect any loss that may occur during transit. Ballyhood International is not responsible for lost, stolen, or damaged products.
Products that are used, defaced, marked, or damaged due to customers negligence are not returnable. All returns must be in new and unused condition. All return shipping costs are the responsibility of the customer unless there was an error in shipping, or if there was a manufacturer defect.
NOTE: If you have a problem with your order, CONTACT US immediately and we will make every effort to work with you. However, CUSTOMERS WHO PULL CHARGEBACKS will be reported to all major credit bureaus as a delinquent collection account.
Ballyhood International is committed to providing a Safe, Secure purchasing environment. We use the latest SSL (Secure Socket Layer) technology provided by AUTHORIZE.NET to process all online orders. To further protect you, we do not store your credit card information on our servers. Our website is also monitored daily by VERISIGN to ensure the safety and security.
Customer is aware that Ballyhood International will send emails with special offers and new products updates. Customers can request to be removed from such list after receiving the first email. There will be an opt out link that customer can use to remove their email address. Otherwise we will not use, rent or sell your information for ANY REASON!
TERMS AND CONDITIONS
IMPORTANT! AGREEMENT BETWEEN BUYER AND MANUFACTURER
1. Your order will be delivered via common carrier and should be inspected immediately upon delivery. Please notify shipper of any problems discovered on inspection and please call Ballyhood International immediately.
2. To avoid duplicate orders, please submit order form once. If you must send order form a second time, clearly mark the duplicate order form “DUPLICATE FORM”.
*A custom order is defined as an order that is manufactured to exact measurements and specifications as requested by the Customer. Please contact us if you have any special requests or needs for your custom cover.
***ALL RETURNED ITEMS MUST BE ACCOMPANIED BY AN RETURN MERCHANDISE AUTHORIZATION***
To receive your RMA please click here and follow the on screen instructions
NOTE: These terms and conditions (including all documents referenced herein) represent the entire understanding between you and Ballyhood International and supersede any prior statements or representations. By accessing any area of www.ballyhood.com, you agree to be legally bound and to abide by these terms and conditions.
NOTE: Under no circumstances shall Ballyhood International or any other party (including its officers, directors, third-party content providers, merchants, sponsors, or the like) involved in creating, producing, or distributing any aspect of www.ballyhood.com be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use this site, including but not limited to reliance by a User on any information obtained from our website or that result from mistakes, omissions, interruptions, deletion of files or emails, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to Ballyhood International records, programs, or services. User hereby acknowledges that this paragraph shall apply to all Content, merchandise, and services available through www.ballyhood.com. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
Still Got Questions? We’ve got answers about our products and policies. Or if you need help ordering online, please call(714) 545-0196 or email us. We will do everything we can to help you feel like part of our family!